Claim Management System (CMS) Wiki

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====== Claim Sent to Manufacturer ======
A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to the manufacturer for review.
{{::claim_to_oem_dashboard_top.png|}}
{{::claim_to_oem_dashboard.png|}}
  * Select the **claim number**
  * The manufacturer will review the claim form and attached documentation. No changes can be made to the claim form.
There are 2 options for handling the claim form, the manufacturer will select the appropriate one:

{{::approve_deny_claim_eligibility.png|Approve/Deny Claim Eligibility}}
  * [[Deny Claim Eligibility]]:The manufacturer has reviewed all the information and decided the claim is not eligible. The PA will review the decision returned by the manufacturer.
       * An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.

  * [[Hearing Defence|Approve Claim Eligibility]]: The manufacturer has reviewed all the information and agrees that an arbitration hearing is necessary. If the Consumer has requested a Buy-Back, the manufacturer will need to provide its own calculations. The manufacturer will also need to provide their hearing defence and a list of hearing attendees. The PA will review the decision returned by the manufacturer.
       * An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.

**NOTE**: You will notice that there is a new button showing up [[Hearing Defence]]. Use this function can be used to provide any additional documents that support your case up to 24hrs before the hearing.
====== Claim No OEM Response ======
If you do not provide a response within __**10**__ business days, the qualification worksheet will be considered overdue and the claim status will be set to **Claim no OEM Response**.
==== Letter(s) ====
  * A automated letter will be sent to the manufacturer reminding them that their response is due.
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