Claim Management System (CMS) Wiki

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====== Application ======
This form is for consumers who are interested in making a claim for their vehicle. Based on a few questions, an assessment of whether some basic requirements are met to qualify.

It is important to have the following information on hand, to be able to fill out the application.
  - Current odometer reading
  - Vehicle Identification Number
  - Make and model year
  - File number and name of the person spoken to at the manufacturer, who had been trying to resolve the issue
===== Qualifying =====
Respond Yes or No to the qualification questions. In order to qualify the responses need to be in-line with:
  - The age of the vehicle must be 2012, 2013, 2014, 2015, 2016, or 2017
  - Mileage must be under 160,000 km
  - The vehicle must not weigh more than 4,536 kg (10,000 lbs)
  - You must still own and/or lease the vehicle
  - You must have communicated the issue with the manufacturer and authorized dealer, to provide them with sufficient time to rectify the issue
  - You must not have attempted to resolve the issue in court
If a response during the qualification stage is such that the claim is ineligible a notification will pop up similar to this one. {{:application_not_eligible.png|Not Eligible}}
If you qualify, a larger application page will open automatically.
===== Input Information =====
Using the information collection form, you will insert contact, vehicle, manufacturer and claim details to be reviewed.
  - Type in your **Name**
  - Type in your phone number and select the type of number it is {{:application_phone_number.png?|Phone Number}}
  - Select **add a new phone number** for each contact number you would like to provide
  - Provide an address by starting to type in the address box. The address will auto-populate for you {{:address.png|Address}}
  - Check your car registration/insurance/front dashboard by the window to provide your VIN number. Your VIN number will be checked for accuracy/validity. {{:application_vin.png?|VIN}}
  - Input your vehicles **current** odometer/mileage reading {{:application_odometer.png|Odometer/Mileage}}
  - Choose **yes or no** in the box to indicate whether the vehicle has been used for business purposes. {{:application_business.png?|Yes/No}} If it has, provide the business name and the percentage of time it was used for the business. Please only include numbers no symbols. {{:application_business_name.png?|Business Name}}
  - Include the file number(s) the manufacturer has provided you {{:application_manufacturer.png?|File Number}}
  - Provide a brief description of the problem {{:application_problems.png|Problems}}
  - Select the calendar icon and choose the date, the last time the vehicle was seen by a dealer {{:application_last_seen.png|Last Seen}}
  - If the issue is still outstanding, meaning it has not been fixed, select the box to place a check mark in it. If the issue has been resolved, however you are trying to get funds for expenses leave the box unchecked. {{:application_issue.png|Issue Outstanding}}
  - Use the delete button to remove any issues as required
  - Select add another problem for each issue you would like disclosed in the claim {{:application_add_another.png|Add Another}}
  - Create a username and password to be able to access details of your claim {{:application_username.png|Username}}
  - Review all details for accuracy
  - **Submit Application**
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