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- | ====== Workflow ====== | ||
- | Workflows are based on the different [[statuses]] CAMVAP uses. They define what status goes where, what kind of deadlines are placed on statuses. | ||
- | ===== CAUTION ===== | ||
- | This area should be edited with great caution. | ||
- | |||
- | If you feel there is the need to add or delete a transition, please contact MERAK in advance. As this could have a significant effect on how claims are moved through the different statuses. | ||
- | ===== Editing a Workflow ===== | ||
- | There maybe times when your business processes for a deadline change. | ||
- | |||
- | There are two different types of deadlines: | ||
- | - **Calendar days**: The system will count all days Mon-Sun including holidays | ||
- | - **Business days**: The system will count the number of days based on Mon-Fri and excluding holidays | ||
- | To change a deadline: | ||
- | * Select **Edit** | ||
- | * Provide the deadline timeframe in either the calendar or the business days | ||
- | * Confirm the Status | ||
- | * Select the Status that comes next | ||
- | * Select the roles of who are responsible for the status | ||
- | * SHIFT + Right Click allowing you to select options right next to each other or | ||
- | * CTRL + Right Click allowing you to select options anywhere in the list see below | ||
- | {{::status_transition_edit.png|Status Transition}} | ||