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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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status [2020/03/30 13:59] editor [Claim Form] |
status [2020/03/30 15:20] (current) editor [Aftermarket Parts] |
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| ===== Aftermarket Parts ===== | ===== Aftermarket Parts ===== | ||
| - | * **[[Aftermarket Part(s) Verification Provided]]**: Claim form to be sent to the consumer for completion | + | * **[[Aftermarket Part(s) Verification Provided]]**: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision. |
| - | * **[[Aftermarket Part(s) Issue Awaiting Decision]]**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim | + | * **[[Aftermarket Part(s) Removal Consented]]**: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required. |
| - | * **[[Aftermarket Part(s) Issue PA Review]]**: Claim form has been forwarded to the manufacturer for review and a decision | + | * **[[Aftermarket Part(s) Issue Awaiting Decision]]**: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision. |
| + | * **[[Aftermarket Part(s) Issue Decision Overdue]]**: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision. | ||
| + | * **[[Aftermarket Part(s) Issue PA Review]]**: Claim form has been forwarded to the manufacturer for review and a decision. | ||
| + | * **[[Aftermarket Part(s) Removal Required]]**: Aftermarket part removal within 21 days is required to process the claim. Confirmation required. | ||
| + | * **[[Aftermarket Part(s) Response Overdue]]**: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline. | ||
| + | * **[[Aftermarket Part(s) Removal Overdue]]**: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline. | ||
| ===== Eligibility ===== | ===== Eligibility ===== | ||
| * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled | * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled | ||
status.1585576776.txt.gz · Last modified: 2020/03/30 13:59 by editor
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