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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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status [2016/07/26 18:39] 192.168.9.146 |
status [2020/03/30 15:20] (current) editor [Aftermarket Parts] |
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| * **[[Claim Sent to OEM|Claim No OEM Response]]**: Manufacturer review and approval are outstanding | * **[[Claim Sent to OEM|Claim No OEM Response]]**: Manufacturer review and approval are outstanding | ||
| * **[[OEM Claim Denied|Claim OEM Denied]]**: Manufacturer has denied eligibility of the claim | * **[[OEM Claim Denied|Claim OEM Denied]]**: Manufacturer has denied eligibility of the claim | ||
| + | |||
| + | ===== Aftermarket Parts ===== | ||
| + | * **[[Aftermarket Part(s) Verification Provided]]**: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision. | ||
| + | * **[[Aftermarket Part(s) Removal Consented]]**: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required. | ||
| + | * **[[Aftermarket Part(s) Issue Awaiting Decision]]**: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision. | ||
| + | * **[[Aftermarket Part(s) Issue Decision Overdue]]**: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision. | ||
| + | * **[[Aftermarket Part(s) Issue PA Review]]**: Claim form has been forwarded to the manufacturer for review and a decision. | ||
| + | * **[[Aftermarket Part(s) Removal Required]]**: Aftermarket part removal within 21 days is required to process the claim. Confirmation required. | ||
| + | * **[[Aftermarket Part(s) Response Overdue]]**: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline. | ||
| + | * **[[Aftermarket Part(s) Removal Overdue]]**: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline. | ||
| ===== Eligibility ===== | ===== Eligibility ===== | ||
| * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled | * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled | ||
| Line 29: | Line 39: | ||
| * **[[Arbitration Decision PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | * **[[Arbitration Decision PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | ||
| ===== Award ===== | ===== Award ===== | ||
| - | * **Award Review Requested**: Arbitrator reviews request to reopen claim | + | * **[[Award Review Request|Award Review Requested]]**: Arbitrator reviews request to reopen claim |
| * **[[Award Clarification PA Review]]**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim | * **[[Award Clarification PA Review]]**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim | ||
| * **[[Award Review Required]]**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision | * **[[Award Review Required]]**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision | ||
| Line 37: | Line 47: | ||
| * **[[Award PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | * **[[Award PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | ||
| ===== Technical Inspection ===== | ===== Technical Inspection ===== | ||
| - | * **[[TI Requested|Technical Inspection Requested]]**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection | + | * **[[Technical Inspection Requested]]**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection |
| - | * **[[TI Requested|Technical Inspection Scheduled]]**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required) | + | * **[[Technical Inspection Requested|Technical Inspection Scheduled]]**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required) |
| * **[[Technical Inspection Report Required]]**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector | * **[[Technical Inspection Report Required]]**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector | ||
| * **[[Technical Inspection Report Required|Technical Inspection Report Overdue]]**: Technical inspection report is outstanding | * **[[Technical Inspection Report Required|Technical Inspection Report Overdue]]**: Technical inspection report is outstanding | ||
status.1469558396.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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