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status [2016/07/21 16:41] 192.168.98.168 |
status [2020/03/30 15:20] (current) editor [Aftermarket Parts] |
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| ====== Status ====== | ====== Status ====== | ||
| ===== Worksheet ===== | ===== Worksheet ===== | ||
| - | * **[[Worksheet Submitted PA Review|Worksheet Submitted]]**: Qualification worksheet submitted by consumer | + | * **[[Worksheet Submitted PA Review|Worksheet Submitted]]**: Information submitted by consumer. PA informed of submission |
| - | * **[[Worksheet Submitted PA Review|Worksheet PA Review]]**: Provincial Administrator review of worksheet | + | * **[[Worksheet Submitted PA Review|Worksheet PA Review]]**: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible |
| - | * **[[Worksheet Sent to OEM]]**: Worksheet has been forwarded to the manufacturer for review and approval | + | * **[[Worksheet Sent to OEM]]**: Worksheet has been forwarded to the manufacturer for review and a decision. |
| - | * **[[Worksheet Approved]]**: Worksheet determined to be eligible. PA to assign arbitrator to claim | + | * **[[Worksheet Approved]]**: Worksheet is eligible. PA to assign an arbitrator. |
| - | * **[[Worksheet Consumer Input Required]]**: Additional information is required in order to process the worksheet. | + | * **[[Worksheet Consumer Input Required]]**: Additional information is required to process the claim. Consumer is informed of information required |
| - | * **[[Worksheet OEM Denied]]**: Worksheet has been reviewed by the manufacturer. Eligibility has been denied | + | * **[[Worksheet OEM Denied]]**: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle |
| - | * **[[Worksheet Sent to OEM|Worksheet No OEM Response]]**: Manufacturer review and approval of worksheet is outstanding | + | * **[[Worksheet Sent to OEM|Worksheet No OEM Response]]**: Manufacturer review and approval are outstanding |
| ===== Claim Form ===== | ===== Claim Form ===== | ||
| * **[[Claim Form Requested]]**: Claim form to be sent to the consumer for completion | * **[[Claim Form Requested]]**: Claim form to be sent to the consumer for completion | ||
| - | * **[[Claim Form PA Review]]**: PA review of claim form received from consumer | + | * **[[Claim Form PA Review]]**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim |
| - | * **[[Claim Sent to OEM]]**: Claim form forwarded to manufacturer for review and approval | + | * **[[Claim Sent to OEM]]**: Claim form has been forwarded to the manufacturer for review and a decision |
| * **[[Claim Form Requested|Claim Form Overdue]]**: Completed claim form not returned by the consumer within the 60 day deadline | * **[[Claim Form Requested|Claim Form Overdue]]**: Completed claim form not returned by the consumer within the 60 day deadline | ||
| - | * **[[Claim Consumer Input Required|Claim Form Consumer Input Required]]**: Additional information required from consumer for complete claim form | + | * **[[Claim Consumer Input Required|Claim Form Consumer Input Required]]**: Additional information is required to process the claim form |
| - | * **[[Claim Sent to OEM|Claim No OEM Response]]**: Manufacturer response to claim form required | + | * **[[Claim Sent to OEM|Claim No OEM Response]]**: Manufacturer review and approval are outstanding |
| - | * **[[OEM Claim Denied|Claim OEM Denied]]**: Consumer's claim denied by manufacturer | + | * **[[OEM Claim Denied|Claim OEM Denied]]**: Manufacturer has denied eligibility of the claim |
| + | |||
| + | ===== Aftermarket Parts ===== | ||
| + | * **[[Aftermarket Part(s) Verification Provided]]**: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision. | ||
| + | * **[[Aftermarket Part(s) Removal Consented]]**: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required. | ||
| + | * **[[Aftermarket Part(s) Issue Awaiting Decision]]**: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision. | ||
| + | * **[[Aftermarket Part(s) Issue Decision Overdue]]**: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision. | ||
| + | * **[[Aftermarket Part(s) Issue PA Review]]**: Claim form has been forwarded to the manufacturer for review and a decision. | ||
| + | * **[[Aftermarket Part(s) Removal Required]]**: Aftermarket part removal within 21 days is required to process the claim. Confirmation required. | ||
| + | * **[[Aftermarket Part(s) Response Overdue]]**: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline. | ||
| + | * **[[Aftermarket Part(s) Removal Overdue]]**: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline. | ||
| ===== Eligibility ===== | ===== Eligibility ===== | ||
| - | * **[[Eligibility Hearing Required]]**: Hearing to determine eligibility required. Need to schedule a hearing | + | * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled |
| - | * **[[Eligibility Hearing Scheduled]]**: Eligibility hearing to be conducted | + | * **[[Eligibility Hearing Scheduled]]**: Eligibility hearing has been scheduled. Waiting for hearing to be conducted |
| - | * **[[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]**: Eligibility decision pending from Arbitrator | + | * **[[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]**: Eligibility hearing has been conducted. Waiting for the arbitrator's decision |
| - | * **[[Eligibility PA Review]]**: PA reviews the arbitrator's eligibility decision | + | * **[[Eligibility PA Review]]**: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision |
| - | * **[[Eligibility Hearing Scheduled|Eligibility Decision Overdue]]**: Eligibility decision overdue from Arbitrator | + | * **[[Eligibility Hearing Scheduled|Eligibility Decision Overdue]]**: Arbitrator's decision is outstanding |
| ===== Arbitration ===== | ===== Arbitration ===== | ||
| - | * **[[Claim Approved]]**: Arbitration hearing required. Need to schedule a hearing | + | * **[[Claim Approved]]**: Claim eligible. Arbitration hearing needs to be scheduled |
| - | * **[[Arbitration Hearing Scheduled|Arbitration Hearing Scheduled]]**: Arbitration hearing to be conducted | + | * **[[Arbitration Hearing Scheduled|Arbitration Hearing Scheduled]]**: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted |
| - | * **[[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]**: Arbitrator's decision pending | + | * **[[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]**: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided |
| - | * **[[Arbitration Hearing Scheduled|Arbitration Decision Overdue]]**: Arbitrator's decision overdue | + | * **[[Arbitration Hearing Scheduled|Arbitration Decision Overdue]]**: Arbitrator's decision is outstanding |
| - | * **[[Arbitration Decision PA Review]]**: Award to be reviewed by Provincial Administrator | + | * **[[Arbitration Decision PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision |
| - | ===== Award ===== | + | ===== Award ===== |
| - | * **Award Review Requested**: Arbitrator review of decision requested | + | * **[[Award Review Request|Award Review Requested]]**: Arbitrator reviews request to reopen claim |
| - | * **[[Award Clarification PA Review]]**: Decision to be reviewed by Provincial Administrator | + | * **[[Award Clarification PA Review]]**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim |
| - | * **[[Award Review Required]]**: Arbitrator to complete review of decision | + | * **[[Award Review Required]]**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision |
| - | * **[[Award Hearing Scheduled]]**: Arbitration hearing to be scheduled | + | * **[[Award Hearing Scheduled]]**: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted |
| - | * **[[Award Hearing Scheduled|Award Awaiting Decision]]**: Arbitrator's decision pending | + | * **[[Award Hearing Scheduled|Award Awaiting Decision]]**: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided |
| - | * **[[Award Hearing Scheduled|Award Decision Overdue]]**: Arbitrator's decision overdue | + | * **[[Award Hearing Scheduled|Award Decision Overdue]]**: Arbitrator's decision is outstanding |
| - | * **[[Award PA Review]]**: Decision to be reviewed by Provincial Administrator | + | * **[[Award PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision |
| ===== Technical Inspection ===== | ===== Technical Inspection ===== | ||
| - | * **[[TI Requested|Technical Inspection Requested]]**: Technical inspection required | + | * **[[Technical Inspection Requested]]**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection |
| - | * **[[TI Requested|Technical Inspection Scheduled]]**: Technical inspection scheduled | + | * **[[Technical Inspection Requested|Technical Inspection Scheduled]]**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required) |
| - | * **[[Technical Inspection Report Required]]**: Technical inspection report pending | + | * **[[Technical Inspection Report Required]]**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector |
| - | * **Technical Inspection PA Approved**: Inspection report forwarded to consumer and manufacture for comment | + | * **[[Technical Inspection Report Required|Technical Inspection Report Overdue]]**: Technical inspection report is outstanding |
| - | * **[[Technical Inspection Review Complete]]**: Comments to inspection report from consumer and manufacturer due | + | * **[[Inspection Response|Technical Inspection PA Approved]]**: Inspection report forwarded to consumer and manufacture for comment |
| - | * **Technical Inspection Decision Overdue**: Arbitrator's decision overdue | + | * **[[Technical Inspection Review Complete]]**: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties |
| - | * **Technical Inspection Report Overdue**: Technical inspection report overdue from inspector | + | * **[[Technical Inspection Review Complete|Technical Inspection Review Overdue]]**: Arbitrator review of the technical inspection report is outstanding |
| - | * **Technical Inspection Assigned**: Technical inspection assigned to Inspector | + | |
| - | * **Technical Inspection Completed**: Technical inspection completed | + | |
| ===== Closed ===== | ===== Closed ===== | ||
| * **[[Closed|Closed Worksheet Ineligible]]**: Vehicle does not meet CAMVAP eligibility requirements | * **[[Closed|Closed Worksheet Ineligible]]**: Vehicle does not meet CAMVAP eligibility requirements | ||
| - | * **[[Closed|Closed Claim Form Not Returned]]**: The consumer did not return claim form within the 60 day deadline | + | * **[[Closed|Closed Claim Form Not Returned]]**: Case is closed. Consumer did not return the claim form within 60 days |
| - | * **[[Closed|Closed Claim Ineligible]]**: Consumer's claim does not meet CAMVAP eligibility requirements | + | * **[[Closed|Closed Claim Ineligible]]**: Case is closed. Claim does not meet eligibility requirements |
| - | * **[[Closed|Closed Arbitrated]]**: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer | + | * **[[Closed|Closed Arbitrated]]**: Arbitrator has made a decision on the claim which is binding for the consumer and manufacturer |
| - | * **[[Closed|Closed Ineligible]]**: An arbitrator or PA has deemed that case is not eligible | + | * **[[Closed|Closed Ineligible]]**: Consumer's claim is not eligible |
| - | * **[[Closed|Closed Settled]]**: A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing | + | * **[[Closed|Closed Settled]]**: Consumer has accepted a settlement from the manufacturer at/after the arbitration hearing |
| - | * **[[Closed|Closed Withdrawn]]**: This can happen at any point in time, whereby the consumer removes their interest in proceeding with the claim | + | * **[[Closed|Closed Withdrawn]]**: Consumer withdraws claim. This can happen at any point in time in the claim process |
| - | * **[[Closed|Closed Conciliated]]**: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing | + | * **[[Closed|Closed Conciliated]]**: Consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing |
status.1469119273.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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