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request_technical_inspection
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request_technical_inspection [2016/07/08 16:57] 192.168.98.168 |
request_technical_inspection [2019/01/05 22:10] (current) |
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| - | ====== Request Technical Inspection ====== | + | ====== Technical Inspection ====== |
| - | Both provincial administrators and arbitrators can request a technical inspection. It is far more common for a arbitrator to request one. | + | The arbitrators can request a technical inspection at any point in time, from the status //Claim Sent to OEM// onwards. If needed,the PA can update the claim by requesting an inspection on behalf of the arbitrator. Once a TI has been requested the status of the claim will be put on hold until the inspection is complete and/or cancelled. Upon which the claim will start back up where it left off. |
| + | ===== Request Technical Inspection ===== | ||
| + | * Select **Request Technical Inspection** | ||
| * Use the pre-defined technical inspection report | * Use the pre-defined technical inspection report | ||
| * Upload the file to the system | * Upload the file to the system | ||
| - | * Once complete the provincial administrator will see a status called **[[TI Requested|TI Requested]]** | + | * Confirm you would like to submit the request |
| + | {{::order_technical_inspection.png|}} | ||
| - | The PA will see a status called TI requested. | + | Now that you have indicated an inspection is required the following will happen: |
| + | * PA will [[Technical Inspection Requested|schedule]] an inspection | ||
| + | * Consumer and technical inspector will go to the location outlined | ||
| + | * Manufacturer will be informed of the inspection | ||
| + | * Technical inspector will provide their [[Technical Inspection Report Required|report]] to the PA | ||
| + | * PA will [[Technical Inspection Report Required|review and upload]] the document to the system | ||
| + | * Consumer and Manufacturer are given the opportunity to provide an [[inspection response]] | ||
| + | * Arbitrator will need to [[Technical Inspection Review Complete|review]] the document and responses from the Consumer and Manufacturer | ||
| + | Once complete the claim will return to where it was before the technical inspection began. | ||
| + | For ex. If you were in Claim Approved and a Technical Inspection was requested. The inspection will take | ||
| + | place and your claim will return to Claim Approved once complete. | ||
| + | ==== Next Status ==== | ||
| + | The claim will be moved into **Technical Inspection Requested** and the provincial administrator will coordinate scheduling the inspection. | ||
| + | ==== Letter(s) ==== | ||
| + | * A [[Letters|manual letter]] should be sent to consumer and manufacturer informing them that the arbitrator has requested a technical inspection. The arbitrator's request should be attached to the letter. | ||
| + | * Following the initial contact with the inspector a [[Letters|manual letter]] should be sent to the technical inspector confirming their assignment. The arbitrator's request should be attached to the letter. | ||
request_technical_inspection.1467997021.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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