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provincial_administrator
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provincial_administrator [2016/07/21 17:39] 192.168.98.168 created |
provincial_administrator [2019/01/05 22:10] (current) |
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| Welcome to CAMVAP's Claim Management System! | Welcome to CAMVAP's Claim Management System! | ||
| - | You are able to a number of things in this system create, edit, view and delete information. Specifically, in an administrative role when it comes to claims what you are able to do is limited under certain circumstances. All other items you have full administrative control. | + | You are able to do a number of things in this system: |
| + | * View, track and move a consumers claim throughout the process | ||
| + | * Access documents and information in one location | ||
| + | * Schedule hearings and inspections | ||
| + | * and much more... | ||
| + | |||
| + | If a consumer does not receive an activation email, or they delete it before activating their account. Acquire their user name and/or email and provide those details to CAMVAP admin, who can activate the user on your behalf. | ||
| ===== Top Ribbon ===== | ===== Top Ribbon ===== | ||
| * [[Account]] | * [[Account]] | ||
| - | * [[Administration]] | + | * [[Account|Settings]] |
| + | * [[Account|Password]] | ||
| * Language can be adjusted using the drop down menu | * Language can be adjusted using the drop down menu | ||
| {{::language.png|Language}} | {{::language.png|Language}} | ||
| ===== Dashboard ===== | ===== Dashboard ===== | ||
| - | * [[PA Dashboard|Dashboard PA]] | + | * [[Dashboard PA]] |
| ===== Left Ribbon ===== | ===== Left Ribbon ===== | ||
| * [[Search]] | * [[Search]] | ||
| * [[Letters]] | * [[Letters]] | ||
| - | * [[Start New Claim]] | + | * [[Invoice|Reports]] |
| + | * [[Qualification Worksheet|Start New Claim]] | ||
| ==== Maintenance ==== | ==== Maintenance ==== | ||
| As a PA you have a maintenance screens. | As a PA you have a maintenance screens. | ||
| - | * [[Hearing Venues]] | + | * [[Maintenance Hearing Venues|Hearing Venues]] |
| If you feel any of the items below need updating, please inform a CAMVAP administrator and they will update it for you. | If you feel any of the items below need updating, please inform a CAMVAP administrator and they will update it for you. | ||
| * Arbitrators | * Arbitrators | ||
| Line 26: | Line 34: | ||
| * Users and Roles | * Users and Roles | ||
| * Workflow | * Workflow | ||
| + | * Statuses | ||
| + | * Holidays | ||
| * WMI | * WMI | ||
| * Vehicle Models | * Vehicle Models | ||
| + | ====== Processes ====== | ||
| + | There are a number of statuses in the overall process of a consumer submitting a claim in regards to their vehicle. Here are the processes that require an action or communication comes from you. | ||
| + | * [[Worksheet Submitted & PA Review]] | ||
| + | * [[Worksheet Sent to OEM| Worksheet Sent to Manufacturer]] | ||
| + | * [[Worksheet Sent to OEM| Worksheet No Manufacturer Response]] | ||
| + | * [[Worksheet OEM Denied]] | ||
| + | * [[Closed|Closed Worksheet Ineligible]] | ||
| + | * [[Worksheet Approved]] | ||
| + | * [[Claim Form PA Review]] | ||
| + | * [[Closed|Closed Claim Ineligible]] | ||
| + | * [[Closed|Closed Claim Not Return]] | ||
| + | * [[OEM Claim Denied]] | ||
| + | * [[Eligibility Hearing Required]] | ||
| + | * [[Eligibility Hearing Scheduled|Eligibility Decision Overdue]] | ||
| + | * [[Eligibility PA Review]] | ||
| + | * [[Claim Approved]] | ||
| + | * [[Arbitration Hearing Scheduled|Arbitration Decision Overdue]] | ||
| + | * [[Arbitration Decision PA Review]] | ||
| + | * [[Request Technical Inspection]] | ||
| + | * [[Technical Inspection Review Complete]] | ||
| + | * [[Award Review Request]] | ||
| + | * [[Award Clarification PA Review]] | ||
| + | * [[Award Hearing Scheduled|Award Decision Overdue]] | ||
| + | * [[Award PA Review]] | ||
provincial_administrator.1469122756.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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