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| - | ====== Manufacturer Dashboard ====== | ||
| - | Each dashboard is specific to the user. For the Manufacturer it will show all the claims you are connected to. | ||
| - | ===== View Claims ===== | ||
| - | You are able to view open and closed claims. | ||
| - | * **Open**: When you first log on you will see a tabular view of the open claims on your vehicles. | ||
| - | * **Closed** In order to see a claim that has been closed select the **Show Closed** button at the top right hand corner of the dashboard. **NOTE:** Closed claims are sortable using the claim or consumer name column. | ||
| - | {{:show_closed.png|Show Closed}} | ||
| - | * To return to the open claims, select the **Show Pending** button at the top right hand corner of the dashboard. | ||
| - | {{::show_pending.png|Show Pending}} | ||
| - | ====== Claim Information ====== | ||
| - | {{:oem_dashboard_claim_number.png?950|Claim Number}} | ||
| - | ===== Claim ===== | ||
| - | When selecting the claim number you will see the consumers: | ||
| - | * Qualification Worksheet if the status is before **Claim Form Requested** | ||
| - | * Claim Form/Application for Arbitration if the status is **Claim Form PA Review** and after | ||
| - | You are able to review information, but you are not able to make any changes. | ||
| - | ===== Folder ===== | ||
| - | Select the folder to see the claim's [[status|status]], who the assigned provincial administrator and arbitrator's are, any upcoming events and the vehicle's issue, documents, technical inspection and past communication. | ||
| - | When text is in blue it means there is a function that will occur. | ||
| - | * **Names** will link to an email address. When selected, you will be taken to your email and the individuals name you selected their email will auto populate. These emails will not be collected or tracked in the application | ||
| - | * **Document types** the document will open in the lower left-hand corner. Select the file to view it | ||
| - | * **Letters** will allow you to view any communication within the system to a consumer, manufacture and an arbitrator in regards to the claim | ||
| - | |||
| - | ===== Status ===== | ||
| - | This shows the current [[Status|statuses]] the claim is in. If the button is blue, it means action can be executed by selecting it. That action will depend on the status itself. | ||
| - | ===== Event ===== | ||
| - | This shows upcoming [[Status|events]] and when they are either scheduled for or they are due by. | ||
| - | |||
| - | {{::pa_upcoming_event.png|}} | ||
| - | ===== View Status History ===== | ||
| - | To view the different [[Status|statuses]] the claim has been through select the history button {{::pa_history.png|History}}. | ||
| - | |||
| - | {{::pa_claim_status_history.png|}} | ||
| - | ===== Send a Letter ===== | ||
| - | To send an individual a letter select the letter button {{::pa_letter.png|Letter}}. Proceed to [[letters]] to create a manual letter. These letters have been predefined by a CAMVAP administrator. | ||
| - | ====== Technical Inspections ====== | ||
| - | To view the completed technical inspection date and time, report and responses select the inspection button{{::pa_ti.png|Technical Inspection}}. | ||
| - | |||
| - | To submit a inspection response on behalf of the consumer [[Inspection Response]]. | ||
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| - | |||
| - | ===== Needs Attention ===== | ||
| - | When a claim is highlighted it requires your attention. | ||
| - | {{::oem_top_table.png|}} | ||
| - | {{::oem_colours.png|}} | ||
| - | ===== Hearing Defence ===== | ||
| - | When a hearing is scheduled. You are given the opportunity to prepare a [[Hearing Defence|defence]]. At this point you will fill out who will be attending and provide supporting documentation for your side. | ||
| - | ====== Technical Inspection ====== | ||
| - | When a technical inspection is requested. You will see that status on your dashboard. It will then be moved to being scheduled, once conducted and the PA receives the report it will be upload to the application. Upon which you will be given the opportunity to [[Inspection Response|respond]]. | ||
| - | After the technical inspection review timeframe has been completed. All documents will be made available and shared under the [[Technical Inspection Review Complete]]. | ||
| - | ====== Processes ====== | ||
| - | There are a number of statuses in the overall process of a consumer submitting a claim in regards to their vehicle. Here are the processes that require an action from you. | ||
| - | * [[Worksheet Sent to OEM]] | ||
| - | * [[Claim Sent to OEM]] | ||
| - | * [[Inspection Response]] | ||
| - | * [[Hearing Defence]] | ||
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oem_dashboard.1469204630.txt.gz ยท Last modified: 2019/01/05 22:10 (external edit)
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