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| - | ====== Manufacturer Dashboard ====== | ||
| - | Each dashboard is specific to the user. For the Manufacturer it will show all the claims you are connected to. | ||
| - | ===== View Claims ===== | ||
| - | You are able to view open and closed claims. | ||
| - | ==== Open ==== | ||
| - | When you first log on you will see a tabular view of the open claims on your vehicles. | ||
| - | ==== Closed ==== | ||
| - | In order to see a claim that has been closed select the **Show Closed** button at the top right hand corner of the dashboard. | ||
| - | {{::show_closed.png|Show Closed}} | ||
| - | |||
| - | To return to the open claims, select the **Show Pending** button at the top right hand corner of the dashboard. | ||
| - | |||
| - | {{::show_pending.png|Show Pending}} | ||
| - | ====== Claim Information ====== | ||
| - | {{:oem_dashboard_claim_number.png?950|Claim Number}} | ||
| - | * Select the claim number to view the **Application for Arbitration**. You are able to review information, but you are not able to make any changes. | ||
| - | * Select the folder to see the claim's [[status|status]], who the assigned provincial administrator and arbitrator's are, any upcoming events and the vehicle's issue | ||
| - | |||
| - | ===== Claim ===== | ||
| - | When selecting the claim number you will see the consumers: | ||
| - | * Worksheet if the status is before **Claim Form Requested** | ||
| - | * Claim Form if the status is **Claim Form PA Review** and after | ||
| - | ===== Consumer ===== | ||
| - | When selecting a consumers name, you will be taken to your email and the consumers email will be auto populated. These emails will not be collected or tracked in the application. | ||
| - | ===== Status ===== | ||
| - | This shows the current [[Status|statuses]] the claim is in. If the button is blue, it means action can be executed by selecting it. That action will depend on the status itself. | ||
| - | ===== Event ===== | ||
| - | This shows upcoming [[Status|events]] and when they are either scheduled for or they are due by. | ||
| - | |||
| - | {{::pa_upcoming_event.png|}} | ||
| - | ===== Manufacturer ===== | ||
| - | When selecting a manufacturer, you will be taken to a summary screen with information about the manufacturer. You will notice some information underlined in blue. When selected, you will be taken to your email and the manufacturers email will be auto populate. These emails will not be collected or tracked in the application. | ||
| - | |||
| - | {{:pa_manufacturer_summary.png|Manufacturer Summary}} | ||
| - | ===== View Status History ===== | ||
| - | To view the different [[Status|statuses]] the claim has been through select the history button {{::pa_history.png|History}}. | ||
| - | |||
| - | {{::pa_claim_status_history.png|}} | ||
| - | ===== Send a Letter ===== | ||
| - | To send an individual a letter select the letter button {{::pa_letter.png|Letter}}. Proceed to [[letters]] to create a manual letter. These letters have been predefined by a CAMVAP administrator. | ||
| - | ====== Technical Inspections ====== | ||
| - | To view the completed technical inspection date and time, report and responses select the inspection button{{::pa_ti.png|Technical Inspection}}. | ||
| - | |||
| - | To submit a inspection response on behalf of the consumer [[Inspection Response]]. | ||
| - | |||
| - | |||
| - | ===== Needs Attention ===== | ||
| - | When a claim is highlighted it requires your attention. | ||
| - | {{::oem_top_table.png|}} | ||
| - | {{::oem_colours.png|}} | ||
| - | ===== Hearing Defence ===== | ||
| - | When a hearing is scheduled. You are given the opportunity to prepare a [[Hearing Defence|defence]]. At this point you will fill out who will be attending and provide supporting documentation for your side. | ||
| - | ====== Technical Inspection ====== | ||
| - | When a technical inspection is requested. You will see that status on your dashboard. It will then be moved to being scheduled, once conducted and the PA receives the report it will be upload to the application. Upon which you will be given the opportunity to [[Inspection Response|respond]]. | ||
| - | After the technical inspection review timeframe has been completed. All documents will be made available and shared under the [[Technical Inspection Review Complete]]. | ||
| - | ====== Processes ====== | ||
| - | There are a number of statuses in the overall process of a consumer submitting a claim in regards to their vehicle. Here are the processes that require an action from you. | ||
| - | * [[Worksheet Sent to OEM]] | ||
| - | * [[Claim Sent to OEM]] | ||
| - | * [[Inspection Response]] | ||
| - | * [[Hearing Defence]] | ||
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| - | | ||
oem_dashboard.1469201688.txt.gz ยท Last modified: 2019/01/05 22:10 (external edit)
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