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event [2016/07/26 17:19] 192.168.9.146 |
event [2019/01/05 22:10] (current) |
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| An administrator can set up a number of [[letters|manual]] and [[maintenance letter templates|automated]] communications to a variety of [[maintenance users and roles|recipients]]. | An administrator can set up a number of [[letters|manual]] and [[maintenance letter templates|automated]] communications to a variety of [[maintenance users and roles|recipients]]. | ||
| * **Arbitrator Assigned**: A new arbitrator is assigned to the claim. | * **Arbitrator Assigned**: A new arbitrator is assigned to the claim. | ||
| - | * **ARLENE TO UPDATE** | + | * A [[Letters|manual letter]] should be sent to consumer, manufacturer, and the new arbitrator |
| - | * A automated letter will be sent to X, X, and X | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X | + | |
| - | * **END UPDATE** | + | |
| * **30 Day Claim Form Reminder**: The consumer has not filled in their claim form. They will be sent a 30 day reminder to log in and fill out the claim form. | * **30 Day Claim Form Reminder**: The consumer has not filled in their claim form. They will be sent a 30 day reminder to log in and fill out the claim form. | ||
| - | * **ARLENE TO UPDATE** | + | * An automated reminder letter will be sent to the consumer |
| - | * A automated letter will be sent to X, X, and X | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X | + | |
| - | * **END UPDATE** | + | |
| * **Consumer Case Updated**: The consumer has made some changes. | * **Consumer Case Updated**: The consumer has made some changes. | ||
| - | * **ARLENE TO UPDATE** | + | * An automated letter will be sent to manufacturer, arbitrator and provincial administrator |
| - | * A automated letter will be sent to X, X, and X | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X | + | |
| - | * **END UPDATE** | + | |
| * **Consumer Relocation**: The consumer has relocated to another [[Area Served & Region|region]]. | * **Consumer Relocation**: The consumer has relocated to another [[Area Served & Region|region]]. | ||
| - | * **ARLENE TO UPDATE** | + | * A [[Letters|manual letter]] should be sent to the manufacturer, old arbitrator, new arbitrator and new provincial administrator |
| - | * A automated letter will be sent to X, X, and X | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X | + | |
| - | * **END UPDATE** | + | |
| * **Hearing Changed**: An integral piece of information about the hearing has changed. Whether it be the date, time or location. | * **Hearing Changed**: An integral piece of information about the hearing has changed. Whether it be the date, time or location. | ||
| - | * **ARLENE TO UPDATE** | + | * A [[Letters|manual letter]] will be sent to consumer, manufacturer, and arbitrator |
| - | * A automated letter will be sent to X, X, and X | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X | + | |
| - | * **END UPDATE** | + | |
| * **Manufacturer Case Updated**: The manufacturer has made some changes. | * **Manufacturer Case Updated**: The manufacturer has made some changes. | ||
| - | * **ARLENE TO UPDATE** | + | * An automated letter will be sent to consumer, arbitrator, and provincial administrator |
| - | * A automated letter will be sent to X, X, and X | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X | + | |
| - | * **END UPDATE** | + | |
| | | ||
event.1469553586.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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