Differences

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--- eligibility_pa_review [2016/08/10 12:52]
192.168.91.113
+++ eligibility_pa_review [2019/01/05 22:10] (current)
@@ Line 12: / Line 12: @@
 {{::change_status_eligibility_pa_review.png|}}
   * [[Claim Approved]]: The claim has been approved. The PA will schedule an arbitration hearing.
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] with the hearing details will be sent to the consumer, manufacturer and arbitrator.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]: Additional information is required before the arbitrator can issue an award. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit.
-  * **END UPDATE**
-  * [[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit.
-  *   * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator informing them that the claim has been closed.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Closed|Closed Claim Ineligible]]: The arbitrator has decided the claim is ineligible under the rules of the CAMVAP program and should not proceed.
-  * **END UPDATE**
+       * A [[Letters|manual letter]] should be sent to the consumer and manufacturer informing them of the arbitrator's decision.
-  * [[Closed|Closed Claim Ineligible]]: Based upon the information collected, as a PA you have decided the claim holds no ground and should be closed.
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator confirming that that case has been withdrawn by the consumer.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+Provide additional notes as you see fit and save the status change.  Please use caution when recording case notes as all parties have access this function.
-  * **END UPDATE**
-Provide additional notes as you see fit and save the status change.
 {{::status_notes.png|Status Notes}}
      NOTE: Once the status change has been made it cannot be altered.

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