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--- eligibility_pa_review [2016/07/18 16:11]
192.168.98.168
+++ eligibility_pa_review [2019/01/05 22:10] (current)
@@ Line 11: / Line 11: @@
 {{::change_status_eligibility_pa_review.png|}}
-  * [[Closed Claim Ineligible|Closed Claim Ineligible]]: Based upon the information collected, as a PA you have decided the claim holds no ground and should be closed.
+  * [[Claim Approved]]: The claim has been approved. The PA will schedule an arbitration hearing.
-  * [[Closed Claim Withdrawn|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+       * A [[Letters|manual letter]] with the hearing details will be sent to the consumer, manufacturer and arbitrator.
-  * [[Claim Approved|Claim Approved]]: The claim has been approved.
-  * [[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status.
+  * [[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]: Additional information is required before the arbitrator can issue an award. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit.
+  * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator informing them that the claim has been closed.
-Provide additional notes as you see fit and save the status change.
+  * [[Closed|Closed Claim Ineligible]]: The arbitrator has decided the claim is ineligible under the rules of the CAMVAP program and should not proceed.
+       * A [[Letters|manual letter]] should be sent to the consumer and manufacturer informing them of the arbitrator's decision.
+  * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator confirming that that case has been withdrawn by the consumer.
+Provide additional notes as you see fit and save the status change.  Please use caution when recording case notes as all parties have access this function.
 {{::status_notes.png|Status Notes}}
-**NOTE:** Once the status change has been made it cannot be altered.
+     NOTE: Once the status change has been made it cannot be altered.

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