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eligibility_pa_review
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eligibility_pa_review [2016/07/18 16:10] 192.168.98.168 created |
eligibility_pa_review [2019/01/05 22:10] (current) |
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| ====== Eligibility PA Review ====== | ====== Eligibility PA Review ====== | ||
| The arbitrator has reviewed all of the documents available to deem whether the claim is eligible to proceed further. A decision has been made. | The arbitrator has reviewed all of the documents available to deem whether the claim is eligible to proceed further. A decision has been made. | ||
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| {{::pa_review_top.png|}} | {{::pa_review_top.png|}} | ||
| {{::pa_review_buttons.png|}} | {{::pa_review_buttons.png|}} | ||
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| {{::change_status_eligibility_pa_review.png|}} | {{::change_status_eligibility_pa_review.png|}} | ||
| - | * [[Closed Claim Ineligible|Closed Claim Ineligible]]: Based upon the information collected, as a PA you have decided the claim holds no ground and should be closed. | + | * [[Claim Approved]]: The claim has been approved. The PA will schedule an arbitration hearing. |
| - | * [[Closed Claim Withdrawn|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim. | + | * A [[Letters|manual letter]] with the hearing details will be sent to the consumer, manufacturer and arbitrator. |
| - | * [[Claim Approved|Claim Approved]]: The claim has been approved. | + | |
| - | * [[Eligibility Awaiting Decision|Eligibility Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status. | + | * [[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]: Additional information is required before the arbitrator can issue an award. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit. |
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| + | * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing | ||
| + | * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator informing them that the claim has been closed. | ||
| + | * [[Closed|Closed Claim Ineligible]]: The arbitrator has decided the claim is ineligible under the rules of the CAMVAP program and should not proceed. | ||
| + | * A [[Letters|manual letter]] should be sent to the consumer and manufacturer informing them of the arbitrator's decision. | ||
| + | * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim. | ||
| + | * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator confirming that that case has been withdrawn by the consumer. | ||
| - | Provide additional notes as you see fit and save the status change. | + | Provide additional notes as you see fit and save the status change. Please use caution when recording case notes as all parties have access this function. |
| {{::status_notes.png|Status Notes}} | {{::status_notes.png|Status Notes}} | ||
| - | **NOTE:** Once the status change has been made it cannot be altered. | + | NOTE: Once the status change has been made it cannot be altered. |
eligibility_pa_review.1468858206.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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