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consumer [2020/05/12 16:17] editor [Closed] |
consumer [2020/05/12 16:28] (current) editor [Worksheet] |
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| ===== Left Ribbon ===== | ===== Left Ribbon ===== | ||
| Contact number for a Provincial Administrator 1-800-206-0685. | Contact number for a Provincial Administrator 1-800-206-0685. | ||
| + | |||
| ====== Status for Consumer Reference ====== | ====== Status for Consumer Reference ====== | ||
| + | |||
| ===== Worksheet ===== | ===== Worksheet ===== | ||
| - | * **[[Worksheet Submitted PA Review|Worksheet Submitted]]**: Information submitted by consumer. PA informed of submission | + | * **Worksheet Submitted**: Information submitted by consumer. PA informed of submission |
| - | * **[[Worksheet Submitted PA Review|Worksheet PA Review]]**: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible | + | * **Worksheet PA Review**: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible |
| - | * **[[Worksheet Sent to OEM]]**: Worksheet has been forwarded to the manufacturer for review and a decision. | + | * **Worksheet Sent to OEM**: Worksheet has been forwarded to the manufacturer for review and a decision. |
| - | * **[[Worksheet Approved]]**: Worksheet is eligible. PA to assign an arbitrator. | + | * **Worksheet Approved**: Worksheet is eligible. PA to assign an arbitrator. |
| - | * **[[Worksheet Consumer Input Required]]**: Additional information is required to process the claim. Consumer is informed of information required | + | * **Worksheet Consumer Input Required**: Additional information is required to process the claim. Consumer is informed of information required |
| - | * **[[Worksheet OEM Denied]]**: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle | + | * **Worksheet OEM Denied**: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle |
| - | * **[[Worksheet Sent to OEM|Worksheet No OEM Response]]**: Manufacturer review and approval are outstanding | + | * **Worksheet No OEM Response**: Manufacturer review and approval are outstanding |
| ===== Claim Form ===== | ===== Claim Form ===== | ||
| - | * **[[Claim Form Requested]]**: Claim form to be sent to the consumer for completion | + | * **Claim Form Requested**: Claim form to be sent to the consumer for completion |
| - | * **[[Claim Form PA Review]]**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim | + | * **Claim Form PA Review**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim |
| - | * **[[Claim Sent to OEM]]**: Claim form has been forwarded to the manufacturer for review and a decision | + | * **Claim Sent to OEM**: Claim form has been forwarded to the manufacturer for review and a decision |
| - | * **[[Claim Form Requested|Claim Form Overdue]]**: Completed claim form not returned by the consumer within the 60 day deadline | + | * **Claim Form Overdue**: Completed claim form not returned by the consumer within the 60 day deadline |
| - | * **[[Claim Consumer Input Required|Claim Form Consumer Input Required]]**: Additional information is required to process the claim form | + | * **Claim Form Consumer Input Required**: Additional information is required to process the claim form |
| - | * **[[Claim Sent to OEM|Claim No OEM Response]]**: Manufacturer review and approval are outstanding | + | * **Claim Sent to OEM|Claim No OEM Response**: Manufacturer review and approval are outstanding |
| - | * **[[OEM Claim Denied|Claim OEM Denied]]**: Manufacturer has denied eligibility of the claim | + | * **OEM Claim Denied|Claim OEM Denied**: Manufacturer has denied eligibility of the claim |
| ===== Aftermarket Parts ===== | ===== Aftermarket Parts ===== | ||
| - | * **[[Aftermarket Part(s) Verification Provided]]**: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision. | + | * **Aftermarket Part(s) Verification Provided**: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision. |
| - | * **[[Aftermarket Part(s) Removal Consented]]**: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required. | + | * **Aftermarket Part(s) Removal Consented**: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required. |
| - | * **[[Aftermarket Part(s) Issue Awaiting Decision]]**: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision. | + | * **Aftermarket Part(s) Issue Awaiting Decision**: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision. |
| - | * **[[Aftermarket Part(s) Issue Decision Overdue]]**: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision. | + | * **Aftermarket Part(s) Issue Decision Overdue**: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision. |
| - | * **[[Aftermarket Part(s) Issue PA Review]]**: Claim form has been forwarded to the manufacturer for review and a decision. | + | * **Aftermarket Part(s) Issue PA Review**: Claim form has been forwarded to the manufacturer for review and a decision. |
| - | * **[[Aftermarket Part(s) Removal Required]]**: Aftermarket part removal within 21 days is required to process the claim. Confirmation required. | + | * **Aftermarket Part(s) Removal Required**: Aftermarket part removal within 21 days is required to process the claim. Confirmation required. |
| - | * **[[Aftermarket Part(s) Response Overdue]]**: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline. | + | * **Aftermarket Part(s) Response Overdue**: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline. |
| - | * **[[Aftermarket Part(s) Removal Overdue]]**: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline. | + | * **Aftermarket Part(s) Removal Overdue**: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline. |
| ===== Eligibility ===== | ===== Eligibility ===== | ||
| - | * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled | + | * **Eligibility Hearing Required**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled |
| - | * **[[Eligibility Hearing Scheduled]]**: Eligibility hearing has been scheduled. Waiting for hearing to be conducted | + | * **Eligibility Hearing Scheduled**: Eligibility hearing has been scheduled. Waiting for hearing to be conducted |
| - | * **[[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]**: Eligibility hearing has been conducted. Waiting for the arbitrator's decision | + | * **Eligibility Awaiting Decision**: Eligibility hearing has been conducted. Waiting for the arbitrator's decision |
| - | * **[[Eligibility PA Review]]**: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision | + | * **Eligibility PA Review**: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision |
| - | * **[[Eligibility Hearing Scheduled|Eligibility Decision Overdue]]**: Arbitrator's decision is outstanding | + | * **Eligibility Decision Overdue**: Arbitrator's decision is outstanding |
| ===== Arbitration ===== | ===== Arbitration ===== | ||
| - | * **[[Claim Approved]]**: Claim eligible. Arbitration hearing needs to be scheduled | + | * **Claim Approved**: Claim eligible. Arbitration hearing needs to be scheduled |
| - | * **[[Arbitration Hearing Scheduled|Arbitration Hearing Scheduled]]**: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted | + | * **Arbitration Hearing Scheduled**: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted |
| - | * **[[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]**: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided | + | * **Arbitration Awaiting Decision**: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided |
| - | * **[[Arbitration Hearing Scheduled|Arbitration Decision Overdue]]**: Arbitrator's decision is outstanding | + | * **Arbitration Decision Overdue**: Arbitrator's decision is outstanding |
| - | * **[[Arbitration Decision PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | + | * **Arbitration Decision PA Review**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision |
| ===== Award ===== | ===== Award ===== | ||
| - | * **[[Award Review Request|Award Review Requested]]**: Arbitrator reviews request to reopen claim | + | * **Award Review Requested**: Arbitrator reviews request to reopen claim |
| - | * **[[Award Clarification PA Review]]**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim | + | * **Award Clarification PA Review**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim |
| - | * **[[Award Review Required]]**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision | + | * **Award Review Required**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision |
| - | * **[[Award Hearing Scheduled]]**: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted | + | * **Award Hearing Scheduled**: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted |
| - | * **[[Award Hearing Scheduled|Award Awaiting Decision]]**: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided | + | * **Award Awaiting Decision**: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided |
| - | * **[[Award Hearing Scheduled|Award Decision Overdue]]**: Arbitrator's decision is outstanding | + | * **Award Decision Overdue**: Arbitrator's decision is outstanding |
| - | * **[[Award PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | + | * **Award PA Review**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision |
| ===== Technical Inspection ===== | ===== Technical Inspection ===== | ||
| - | * **[[Technical Inspection Requested]]**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection | + | * **Technical Inspection Requested**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection |
| - | * **[[Technical Inspection Requested|Technical Inspection Scheduled]]**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required) | + | * **Technical Inspection Scheduled**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required) |
| - | * **[[Technical Inspection Report Required]]**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector | + | * **Technical Inspection Report Required**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector |
| - | * **[[Technical Inspection Report Required|Technical Inspection Report Overdue]]**: Technical inspection report is outstanding | + | * **Technical Inspection Report Overdue**: Technical inspection report is outstanding |
| - | * **[[Inspection Response|Technical Inspection PA Approved]]**: Inspection report forwarded to consumer and manufacture for comment | + | * **Technical Inspection PA Approved**: Inspection report forwarded to consumer and manufacture for comment |
| - | * **[[Technical Inspection Review Complete]]**: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties | + | * **Technical Inspection Review Complete**: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties |
| - | * **[[Technical Inspection Review Complete|Technical Inspection Review Overdue]]**: Arbitrator review of the technical inspection report is outstanding | + | * **Technical Inspection Review Overdue**: Arbitrator review of the technical inspection report is outstanding |
| ===== Closed ===== | ===== Closed ===== | ||
| * **Closed Worksheet Ineligible**: Vehicle does not meet CAMVAP eligibility requirements | * **Closed Worksheet Ineligible**: Vehicle does not meet CAMVAP eligibility requirements | ||
consumer.1589300273.txt.gz · Last modified: 2020/05/12 16:17 by editor
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