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consumer [2020/05/12 15:47] editor [Consumer] |
consumer [2020/05/12 16:28] (current) editor [Worksheet] |
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| ====== Consumer ====== | ====== Consumer ====== | ||
| Welcome to CAMVAP's Claim Management System! | Welcome to CAMVAP's Claim Management System! | ||
| - | You are able to do a number of things in this system: | + | There are a number of statuses in the overall process a consumer is responsible for. Here are some processes that might require an action from you in the system. |
| - | * [[Activate/Activate]] your account | + | * [[Qualification Worksheet]] |
| - | * Submit a [[Qualification Worksheet|Qualification Worksheet]] | + | * [[Activate|Account Activation]] |
| - | * View the [[Dashboard Consumer|status]] of a claim and all associated documentation and communication | + | * [[Worksheet Consumer Input Required]] |
| - | * Update the [[Worksheet Consumer Input Required|Qualification Worksheet]] and | + | * [[Claim Form Requested]] |
| - | * Update the [[Claim Consumer Input Required|Claim Package]] information when requested only | + | * [[Claim Consumer Input Required]] |
| - | * Provide a [[hearing defense]] | + | * [[Hearing Defence]] |
| - | * Provide a technical [[inspection response]] | + | * [[Inspection Response]] |
| - | * and much more... | + | |
| ===== Consumer Top Ribbon ===== | ===== Consumer Top Ribbon ===== | ||
| * [[Consumer Account]] | * [[Consumer Account]] | ||
| Line 19: | Line 22: | ||
| ===== Left Ribbon ===== | ===== Left Ribbon ===== | ||
| Contact number for a Provincial Administrator 1-800-206-0685. | Contact number for a Provincial Administrator 1-800-206-0685. | ||
| - | ===== Processes ===== | + | |
| - | There are a number of statuses in the overall process a consumer is responsible for. Here are some processes that might require an action from you in the system. | + | |
| - | * [[Qualification Worksheet]] | + | ====== Status for Consumer Reference ====== |
| - | * [[Worksheet Consumer Input Required]] | + | |
| - | * [[Claim Form Requested]] | + | ===== Worksheet ===== |
| - | * [[Claim Consumer Input Required]] | + | * **Worksheet Submitted**: Information submitted by consumer. PA informed of submission |
| - | * [[Hearing Defence]] | + | * **Worksheet PA Review**: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible |
| - | * [[Inspection Response]] | + | * **Worksheet Sent to OEM**: Worksheet has been forwarded to the manufacturer for review and a decision. |
| + | * **Worksheet Approved**: Worksheet is eligible. PA to assign an arbitrator. | ||
| + | * **Worksheet Consumer Input Required**: Additional information is required to process the claim. Consumer is informed of information required | ||
| + | * **Worksheet OEM Denied**: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle | ||
| + | * **Worksheet No OEM Response**: Manufacturer review and approval are outstanding | ||
| + | ===== Claim Form ===== | ||
| + | * **Claim Form Requested**: Claim form to be sent to the consumer for completion | ||
| + | * **Claim Form PA Review**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim | ||
| + | * **Claim Sent to OEM**: Claim form has been forwarded to the manufacturer for review and a decision | ||
| + | * **Claim Form Overdue**: Completed claim form not returned by the consumer within the 60 day deadline | ||
| + | * **Claim Form Consumer Input Required**: Additional information is required to process the claim form | ||
| + | * **Claim Sent to OEM|Claim No OEM Response**: Manufacturer review and approval are outstanding | ||
| + | * **OEM Claim Denied|Claim OEM Denied**: Manufacturer has denied eligibility of the claim | ||
| + | |||
| + | ===== Aftermarket Parts ===== | ||
| + | * **Aftermarket Part(s) Verification Provided**: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision. | ||
| + | * **Aftermarket Part(s) Removal Consented**: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required. | ||
| + | * **Aftermarket Part(s) Issue Awaiting Decision**: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision. | ||
| + | * **Aftermarket Part(s) Issue Decision Overdue**: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision. | ||
| + | * **Aftermarket Part(s) Issue PA Review**: Claim form has been forwarded to the manufacturer for review and a decision. | ||
| + | * **Aftermarket Part(s) Removal Required**: Aftermarket part removal within 21 days is required to process the claim. Confirmation required. | ||
| + | * **Aftermarket Part(s) Response Overdue**: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline. | ||
| + | * **Aftermarket Part(s) Removal Overdue**: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline. | ||
| + | ===== Eligibility ===== | ||
| + | * **Eligibility Hearing Required**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled | ||
| + | * **Eligibility Hearing Scheduled**: Eligibility hearing has been scheduled. Waiting for hearing to be conducted | ||
| + | * **Eligibility Awaiting Decision**: Eligibility hearing has been conducted. Waiting for the arbitrator's decision | ||
| + | * **Eligibility PA Review**: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision | ||
| + | * **Eligibility Decision Overdue**: Arbitrator's decision is outstanding | ||
| + | ===== Arbitration ===== | ||
| + | * **Claim Approved**: Claim eligible. Arbitration hearing needs to be scheduled | ||
| + | * **Arbitration Hearing Scheduled**: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted | ||
| + | * **Arbitration Awaiting Decision**: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided | ||
| + | * **Arbitration Decision Overdue**: Arbitrator's decision is outstanding | ||
| + | * **Arbitration Decision PA Review**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | ||
| + | ===== Award ===== | ||
| + | * **Award Review Requested**: Arbitrator reviews request to reopen claim | ||
| + | * **Award Clarification PA Review**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim | ||
| + | * **Award Review Required**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision | ||
| + | * **Award Hearing Scheduled**: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted | ||
| + | * **Award Awaiting Decision**: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided | ||
| + | * **Award Decision Overdue**: Arbitrator's decision is outstanding | ||
| + | * **Award PA Review**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision | ||
| + | ===== Technical Inspection ===== | ||
| + | * **Technical Inspection Requested**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection | ||
| + | * **Technical Inspection Scheduled**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required) | ||
| + | * **Technical Inspection Report Required**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector | ||
| + | * **Technical Inspection Report Overdue**: Technical inspection report is outstanding | ||
| + | * **Technical Inspection PA Approved**: Inspection report forwarded to consumer and manufacture for comment | ||
| + | * **Technical Inspection Review Complete**: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties | ||
| + | * **Technical Inspection Review Overdue**: Arbitrator review of the technical inspection report is outstanding | ||
| + | ===== Closed ===== | ||
| + | * **Closed Worksheet Ineligible**: Vehicle does not meet CAMVAP eligibility requirements | ||
| + | * **Closed Claim Form Not Returned**: Case is closed. Consumer did not return the claim form within 60 days | ||
| + | * **Closed Claim Ineligible**: Case is closed. Claim does not meet eligibility requirements | ||
| + | * **Closed Arbitrated**: Arbitrator has made a decision on the claim which is binding for the consumer and manufacturer | ||
| + | * **Closed Ineligible**: Consumer's claim is not eligible | ||
| + | * **Closed Settled**: Consumer has accepted a settlement from the manufacturer at/after the arbitration hearing | ||
| + | * **Closed Withdrawn**: Consumer withdraws claim. This can happen at any point in time in the claim process | ||
| + | * **Closed Conciliated**: Consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing | ||
| + | |||
consumer.1589298442.txt.gz · Last modified: 2020/05/12 15:47 by editor
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