Differences

This shows you the differences between two versions of the page.

--- claim_sent_to_oem [2016/07/27 16:29]
192.168.9.146
+++ claim_sent_to_oem [2020/05/12 20:15] (current)
editor
@@ Line 1: / Line 1: @@
-====== Claim Sent to OEM ======
+====== Claim Sent to Manufacturer ======
-A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to you the manufacturer for your review.
+A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to the manufacturer for review.
 {{::claim_to_oem_dashboard_top.png|}}
 {{::claim_to_oem_dashboard.png|}}
-  * Select the **claim number**
+  * Select the **claim number** to view the claim for package.
-  * Review the claim form and attached documentation. You are unable to make any changes
+  * The manufacturer will review the claim form and attached documentation. No changes can be made to the claim form.
-There are 2 options for handling the claim form, select the appropriate one:
+There are 2 options for handling the claim form, the manufacturer will select the appropriate one:
 {{::approve_deny_claim_eligibility.png|Approve/Deny Claim Eligibility}}
-  * [[Deny Claim Eligibility]]:You have reviewed all the information and decided the claim is not eligible. A PA will review your decision
+  * [[Deny Claim Eligibility]]:The manufacturer has reviewed all the information and decided the claim is not eligible. The PA will review the decision returned by the manufacturer.
-  * **ARLENE TO UPDATE**
+       * An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Hearing Defence|Approve Claim Eligibility]]: The manufacturer has reviewed all the information and agrees that an arbitration hearing is necessary. If the Consumer has requested a Buy-Back, the manufacturer will need to provide its own calculations. The manufacturer will also need to provide their hearing defence and a list of hearing attendees. The PA will review the decision returned by the manufacturer.
-  * **END UPDATE**
+       * An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.
-  * [[Hearing Defence|Approve Claim Eligibility]]: You have reviewed all the information and feel that an arbitration hearing is necessary. If the Consumer has requested a Buy-Back, you will need to provide your own calculations. You will also need to provide your supporting documents and who will be attending the hearing right away. PA will review your decision
-  * **ARLENE TO UPDATE**
+**NOTE**: You will notice that there is a new button showing up [[Hearing Defence]]. Use this function can be used to provide any additional documents that support your case up to 24hrs before the hearing.
-       * A automated letter will be sent to X, X, and X.
+**NOTE**: You
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-**NOTE**: You will notice that there is a new button showing up [[Hearing Defence]]. Use this button to provide any notes or documents that support your case
 ====== Claim No OEM Response ======
 If you do not provide a response within __**10**__ business days, the qualification worksheet will be considered overdue and the claim status will be set to **Claim no OEM Response**.
-=== Letter(s) ===
+==== Letter(s) ====
-**ARLENE TO UPDATE**
+  * A automated letter will be sent to the manufacturer reminding them that their response is due.
-  * A automated letter will be sent to X, X, and X.
-  * A [[Letters|manual letter]] should be sent to X, X, and X.
-**END UPDATE**

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