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--- claim_sent_to_oem [2016/07/07 19:05]
192.168.98.168 created
+++ claim_sent_to_oem [2020/05/12 20:15] (current)
editor
@@ Line 1: / Line 1: @@
-====== Claim Sent to OEM ======
+====== Claim Sent to Manufacturer ======
-Now that the claim form has been reviewed by the provincial administrator you will need to review it and make a decision to [[OEM Claim Denied|deny]] or [[Claim Approved|approve]] the claim.
+A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to the manufacturer for review.
 {{::claim_to_oem_dashboard_top.png|}}
 {{::claim_to_oem_dashboard.png|}}
-You will notice a new button [[Hearing Defence|Hearing Defence]]
+  * Select the **claim number** to view the claim for package.
+  * The manufacturer will review the claim form and attached documentation. No changes can be made to the claim form.
+There are 2 options for handling the claim form, the manufacturer will select the appropriate one:
+{{::approve_deny_claim_eligibility.png|Approve/Deny Claim Eligibility}}
+  * [[Deny Claim Eligibility]]:The manufacturer has reviewed all the information and decided the claim is not eligible. The PA will review the decision returned by the manufacturer.
+       * An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.
+  * [[Hearing Defence|Approve Claim Eligibility]]: The manufacturer has reviewed all the information and agrees that an arbitration hearing is necessary. If the Consumer has requested a Buy-Back, the manufacturer will need to provide its own calculations. The manufacturer will also need to provide their hearing defence and a list of hearing attendees. The PA will review the decision returned by the manufacturer.
+       * An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.
+**NOTE**: You will notice that there is a new button showing up [[Hearing Defence]]. Use this function can be used to provide any additional documents that support your case up to 24hrs before the hearing.
+**NOTE**: You
+====== Claim No OEM Response ======
+If you do not provide a response within __**10**__ business days, the qualification worksheet will be considered overdue and the claim status will be set to **Claim no OEM Response**.
+==== Letter(s) ====
+  * A automated letter will be sent to the manufacturer reminding them that their response is due.

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