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--- claim_form_pa_review [2016/07/13 19:31]
192.168.98.168
+++ claim_form_pa_review [2019/01/05 22:10] (current)
@@ Line 1: / Line 1: @@
 ====== Claim Form PA Review ======
-When a consumer submits a claim form or provides additional information you have asked for, you will need to review it and decide whether it is [[Closed Claim Ineligible|ineligible]], [[Closed Claim Withdrawn|withdrawn]], [[Closed Claim Conciliated|conciliated]], [[Claim Consumer Input Required|requires more information]], or [[Claim Sent to OEM|send to the manufacturer]].
+When a consumer submits a claim form or provides additional information you have asked for, you will need to review it and decide whether it is [[Closed|ineligible]], [[Closed|withdrawn]], [[Closed|conciliated]], [[Claim Consumer Input Required|requires more information]], or [[Claim Sent to OEM|send to the manufacturer]].
-  * Select the **claim number** under the claim column __**or**__ select the **claim form PA review** under the status column
+  * Select the **claim number** under the claim column __**or**__ select the **Claim Form PA Review** under the status column
 {{::cf_pa_review_dashboard.png|}}
   * Review the claim
@@ Line 13: / Line 13: @@
 {{::change_status_claim_form_pa_review.png|}}
-  * [[Closed Claim Ineligible|Closed Claim Ineligible]]: Based upon the information collected, as a PA you have decided the claim holds no ground and should be closed.
+  * [[Closed|Closed Claim Ineligible]]: Based upon the information collected, as a PA you have decided the claim does not meet CAMVAP's eligibility requirements and should be closed.
-  * [[Closed Claim Withdrawn|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+       * A [[Letters|manual letter]] should be sent to consumer.
-  * [[Claim Consumer Input Required|Claim Consumer Input Required]]: The claim form requires additional information from the consumer
-       * The consumers dashboard will show that additional information is required. However, until a **phone call** is made or a [[Letters|manual letter]] is created and sent, they will not know why or receive a notification to inform them something is required of them.
-  * [[Claim Sent to OEM|Claim Sent to OEM]]: All the necessary information is available and the worksheet is ready for the manufacturer to review.
+  * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+       * A [[Letters|manual letter]] should be sent to the consumer and manufacturer.
+  * [[Claim Consumer Input Required]]: The claim form requires additional information from the consumer
+       * The consumers dashboard will show that additional information is required. However, until a **phone call** is made or a [[Letters|manual letter]] is created and sent, they will not know why or receive a notification to inform them something is required of them.
+       * A [[Letters|manual letter]] should be sent to the consumer.
+  * [[Claim Sent to OEM|Claim Sent to OEM]]: All the necessary information is available and the worksheet is ready for the manufacturer to review.
+       * A automated letter will be sent to the manufacturer.
-Provide additional notes as you see fit and save the status change.
+Provide additional notes as you see fit and save the status change. Please remember that all parties can see your notes.
 {{::status_notes.png|Status Notes}}
-**NOTE:** Once the status change has been made it cannot be altered.
+     NOTE: Once the status change has been made it cannot be altered.

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