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award_hearing_required
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award_hearing_required [2016/07/18 18:47] 192.168.98.168 created |
award_hearing_required [2019/01/05 22:10] (current) |
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| ====== Award Hearing Required ====== | ====== Award Hearing Required ====== | ||
| - | A consumer or manufacturer has informed a PA that the arbitration decision has not be handled to their satisfaction. | + | Now that it has been deemed necessary to conduct an award hearing the PA will need to schedule a hearing. |
| + | * Select the **Award Hearing Required** button | ||
| + | {{::pa_award_top_hearing_required.png|}} | ||
| + | {{::award_hearing_required.png|}} | ||
| + | |||
| + | The arbitrator's name will be located on the top of the screen. By selecting their name it will take you to your email, this will not be tracked in the system. | ||
| + | * Select the date and time the hearing will be held | ||
| + | **NOTE:** Date and time will be based upon your time zone. However, in the event the hearing needs to occur in a different time zone. Select the appropriate time zone, from the pull down menu. | ||
| + | |||
| + | {{::arb_date_and_time.png|Teleconference}} | ||
| + | ===== Location ===== | ||
| + | There are a number of different locations that can be used for a meeting. When one is selected the other options will disappear. If you would like them to reappear unselect the item you had. | ||
| + | ==== Teleconference ==== | ||
| + | Provides a drop down list of teleconference numbers. These will be pulled from the PA's office. | ||
| + | {{::teleconference.png|Teleconference}} | ||
| + | ==== At PA ==== | ||
| + | When selected will populate the PA's office location. | ||
| + | {{::pa_address.png|PA Address}} | ||
| + | ==== At Arbitrator ==== | ||
| + | When selected will populate the arbitrators office location. | ||
| + | {{::arbitrator_address.png|Arbitrator Address}} | ||
| + | ==== Venue ==== | ||
| + | Populates the [[Maintenance Hearing Venues|hearing venues]] within the claims region that have been saved by either the administrator or PAs. Once you select the location the address and any directions will show up below. | ||
| + | |||
| + | {{::venue.png|}} | ||
| + | ==== Manual Address ==== | ||
| + | When you are using a location that is not frequently used, you are able to just add those details. Similar to other areas in the application, you can just begin typing the address. If Google does not find the address or postal code you will need to manually type the address. | ||
| + | {{::hearing_address.png|}} | ||
| + | ==== Next Status ==== | ||
| + | The claim will be moved into [[Award Hearing Scheduled]]. | ||
| + | ==== Letter(s) ==== | ||
| + | * A [[Letters|manual letter]] with the hearing details will be sent to the consumer, manufacturer and arbitrator. | ||
| + | |||
| + | ===== Reschedule Hearing ===== | ||
| + | If a hearing needs to be rescheduled select the {{:reschedule.png|}} button. | ||
| + | |||
| + | Follow the above mentioned steps to change the date, time and/or location. | ||
| + | ==== Letter(s) ==== | ||
| + | * An automated letter with the hearing details will be sent to consumer, manufacturer and arbitrator. | ||
| + | |||
| + | ===== Cancel Hearing ===== | ||
| + | If a hearing needs to be cancelled, open the hearing details by clicking on reschedule button mentioned above and select **Cancel Hearing** at the bottom of the page. | ||
| + | |||
| + | {{:cancel_hearing.png|Cancel Hearing}} | ||
| + | ==== Letter(s) ==== | ||
| + | * If the hearing is not to be rescheduled a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator. | ||
| + | * If the hearing is rescheduled a [[Letters|manual letter]] with the hearing details will be sent to consumer, manufacturer and arbitrator. | ||
| - | As an arbitrator you will receive a notification on your dashboard indicating you must review an award. | ||
| - | {{::arbitrator_top.png|}} | ||
| - | {{::arbitrator_award_hearing.png|}} | ||
| - | * Select award review required | ||
| - | * Details for the review request are made available | ||
| - | {{::award_review_request_summary.png|}} | ||
| - | ===== Submit Clarification ===== | ||
| - | If you a response to the query available: | ||
| - | * Select **Submit Clarification** | ||
| - | * Upload a document and save | ||
| - | {{::award_decision_documents.png|}} | ||
| - | The claim will move to [[Award Clarification PA Review|Award Clarification PA Review]]. | ||
| - | ===== Request Hearing ===== | ||
| - | If you believe another hearing is warranted at this time: | ||
| - | * Select **Request Hearing** | ||
| - | The claim will move to [[Award Hearing Scheduled|Award Hearing Scheduled]]. | ||
award_hearing_required.1468867631.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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